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Technology & Telecommunications
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Customer relationship management (CRM) software usage in France 2023, by company size

Published by

Alexandra Borgeaud,

May 22, 2024

This statistic presents the penetration of cloud-hosted customer relationship management (CRM) software among enterprises in France in 2023, by company size. While only 23 percent of companies employing 10 to 19 staff used cloud-hosted CRM software in 2023, nearly half of enterprises of 250 employees or more used a CRM software in France that year.

Share of enterprises using a cloud-hosted customer relationship management (CRM) software in France in 2023, by company size

table column chart

Company size	Share of enterprises
10-19 employees	23%
20-49 employees	25%
50-249 employees	35%
250 employees or more	48%
Whole	28%

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Details: France; 2023; 46,118 respondents; enterprises employing 10 staff or more who bought cloud computing services.

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Source

Insee

Survey by

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Published by

Insee

Source link

Enquête sur les TIC et le commerce électronique 2023, Tab 4

Release date

December 2023

Citation formats

Region

France

Survey time period

2023

Number of respondents

46,118 respondents

Special properties

enterprises employing 10 staff or more who bought cloud computing services.

Supplementary notes

* n (10-19 employees): 46,118; n (less than 20 employees): 19,389; n (20-49 employees): 14,208; n (50-249 employees): 9,206; n (250 employees or more): 3,314.

Figures have been rounded.
Shares calculated using figures provided by the source.
Includes enterprises of at least ten people (except agricultural, financial and insurances enterprises).

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